Shipping & Returns
HOW MUCH WILL POSTAGE AND PACKAGING COST?
Free shipping within Australia for all orders over $75.00.
For all Australian orders below $75.00, a $13.00 shipping cost will apply.
Express post is available for Australian orders for a cost of $16.00.
New Zealand shipping will incur a flat rate of $25.00.
USA shipping will incur a flat rate of $35.00
Please note that all orders are processed on working days, Monday – Friday.
INTERNATIONAL ORDERS DUTIES AND TAXES
Please note that customs policies vary from country to country. You may be subject to relevant overseas custom duties and/or tax charges. These are payable by the recipient. Please check with your local customs office for further information.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please email us at firstname.lastname@example.org or phone on +612 8338 0242.
WHAT IS THE CUT OFF TIME FOR ORDERS?
We will endeavour to process all orders placed before 8am AEST on the same day. All orders placed after 8am will be dispatched the following business day.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For eastern seaboard deliveries, it should be 2-4 working days, for other states 3-10 working days from when you order is confirmed.
For express post, it should take 1-3 working days depending on your location.
For delivery within Australia, we use Couriers Please, TNT & Fastway depending on your location.
RETURNS & EXCHANGES
We only accept refunds and exchanges on all FULL PRICED purchases when a RETURN AUTHORISATION (RA) number is granted and the garment or accessory is returned to us within 14 days of receiving your order.
Garments and leather goods must be in original saleable condition with all tags attached, dust covers (where applicable) included and in original packaging.
Any garments or leather goods that have been worn, used, damaged, altered or washed will NOT be accepted.
Please follow the below steps to return/exchange or to obtain a refund for your purchase:
Contact our head office via email@example.com or call (02) 8338 0242 to request a RETURNS AUTHORISATION (RA) Number. Note the RA number on your invoice (on your emailed purchase confirmation) and return the item within 14 days to:
PO BOX 412
We recommend using a registered and traceable method of return shipment as we do not accept responsibility or liability for lost returns.
Your return will be assessed and if it meets the returns requirements your refund will be issued onto your original form of payment. Note that credit cards can take up to 10 days to show the credit to your account.
Postage of an exchanged item will incur a $13.00 shipping fee.
Any item purchased online for refund or exchange must be unused, undamaged & have the original tags still attached. All returns & exchanges must be made within 7 days of order date and be returned to Arlington Milne within 14 days of order date.
We reserve the right to refuse a refund or exchange request if it does not apply with this policy.
Once the item has been received & checked, a refund will be credited against your original method of purchase, excluding delivery charges. For your protection, we recommend returning the goods via a traceable method, so you can trace the package back to us.
Please ensure your name, address, phone number and instructions are noted inside the package, so we are able to contact you. If you have any further questions, please call us on +612 8338 0242 or firstname.lastname@example.org
Please consider sale purchases carefully, as we do not offer returns, exchanges, refunds or store credit on these items. Sale items will only be accepted if the merchandise is faulty.